Support; online help; web-sessions; coaching; email and telephone support
Multiple ways to get get assistance
- The in-product help bubble in the bottom-right corner of your Thirdshelf console. This provides the fastest search for answers by asking your question
- Reach us by email at email@example.com. Best suited for more elaborate questions, to send us files and / or screenshots
- Of course, browse and search this Knowledge Base. Articles are created using frequently asked questions from retailers
Coaching and Advisory assistance
We also offer complimentary sessions with one of our Customer Success Specialists, that last between 30-minutes to 1 hour, to focus on your specific project, plan, task or setup.
Book your session directly in our calendar.