Edit reward. Change reward. Change offer. Fix reward. Edit offer.
If you this a new reward not yet redeemed by a customer you will be able to edit it fully. If you are running a loyalty program with Points (Points for rewards) as your program structure, you can simply re-create the reward and delete the old one. This will not affect customers.
For rewards from campaigns or other program structures that are live, meaning customers have unlocked or redeemed it, you cannot edit this reward since it has already been issued. To make changes send the complete list of changes to firstname.lastname@example.org and our engineering team will process this for you.