Edit reward. Change reward. Change offer. Fix reward. Edit offer.
For Thirdshelf's Points loyalty program (Points for Rewards), the types of changes (edits) that are allowed on rewards depends on whether the reward is LIVE (meaning that at least one redemption has occurred) or if the reward is NEW (meaning that no reward redemptions have occurred).
How do I determine if my reward is LIVE or NEW?
You can determine if a reward is LIVE or NEW by what is shown on the bottom left corner of the reward. For example:
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The 15% Off reward shown below has been redeemed by at least one customer, so that reward is considered LIVE. Note that the word VIEW shows in the bottom left corner of the reward and the number of redemptions is greater than 0.
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The 20% Off reward shown below has not yet been redeemed by a customer, so that reward is considered NEW. Note that the word EDIT shows in the bottom left corner of the reward and the number of redemptions is 0.
To edit a reward, click on either VIEW or EDIT in bottom left corner of the reward. You may edit any field in the reward that is not greyed out. Once you have completed your edits, click the UPDATE button on the top right corner of the reward.
Example of editing a LIVE reward:
Example of editing a NEW reward:
How do I change the Point Cost or Amount of a LIVE reward?
The Point Cost and Amount cannot be changed (edited) on a LIVE reward. This is why those fields are greyed out. If you want these values changed on your reward, you will need to delete your LIVE reward and re-create your reward with the new desired Point Cost and/or Amount values.
Keep the following in mind when deleting and re-creating rewards:
- You must have at least one reward active at all times in order for customers to earn points.
- You may want to copy/paste the text in your LIVE reward's Offer Title and Offer Description fields prior to deleting it to help make re-creating your reward faster. The reward's picture will also need to be re-uploaded when re-creating your reward. Note that once your LIVE reward is deleted, there is no way to view it or restore it.
- Deleting a LIVE reward that has been redeemed by customers will not affect customers in any way.
Note: For campaign rewards or other loyalty program structures that are live, meaning customers have unlocked or redeemed the rewards, you cannot edit those rewards since they have already been issued. To make changes to these types of rewards send the complete list of changes to support@thirdshelf.com and our engineering team will process this for you.